Agentic AI in the CRM

Putting production-grade AI agents inside systems you already own. What separates an agent that does work from a chat widget that deflects it, where Agentforce and native platform AI fit against custom builds, and how an agent gets from proof of concept to something running inside your permissions model.

A small engine block on a workbench in warm light beside a much larger bare vehicle chassis in shadow

The Model Is Rented. The Harness Is What You Own.

The word I heard most at GTM2026 in New York last week was “harness.” It came up on stage, in the hallway, and at dinner. Nobody defined it. Everyone nodded anyway.…

by Jason Linkswiler

Vibe coding vs enterprise-grade AI agents — the gap between MVP prototypes and production agentic workflows

Is Vibe Coding Killing the Promise of Enterprise-Grade AI Agents?

Vibe coding is not killing enterprise AI agents—but trying to deploy vibe-coded prototypes as enterprise systems is. Everyone is excited about spinning up AI agents. You…

by Jason Linkswiler

Web chatbot modernization - from dated scripts to agentic AI

Have You Checked Your Web Chatbot Lately?

Your web chatbot is probably costing you more than it’s helping. I just checked ten random websites to test a hypothesis. All ten were dated chatbots circa Covid. Scripted…

by Jason Linkswiler

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