Century Consulting Services isn’t a startup figuring things out. They’re an Austin-based consumer debt consolidation firm with the highest success rate in their industry. But success created complexity. Their workflows were scattered across five to seven different systems, connected by legacy APIs that kept hitting rate limits. They’d built custom software years earlier when they were smaller, but maintaining it had become a full-time job. They needed a single source of truth. A platform that could scale with them. Salesforce made sense—if they could get it working.

CCS didn’t have time for a lengthy RFP process. Their CFO knew someone at a consulting firm and vouched for them. coResolute seemed different. They weren’t trying to upsell. The price was competitive. But what looked like a shortcut became a long detour. The firm’s process grew into a large, corporate-style bureaucracy mid-project. Communication slowed. Quality dropped. When CCS raised concerns, they got ultimatums instead of solutions.

By month 18, CCS was in crisis mode. The platform had technically launched, but barely. Core features didn’t work. Workflows were breaking. The backlog had ballooned to 400 JIRA tickets that no one was addressing. The implementation partner wasn’t interested in cleanup. They’d moved on to the next client. CCS was left holding a multi-million dollar investment that couldn’t deliver what the business needed. They needed a different kind of partner. Someone who would step into the mess, not walk away from it.

The introduction came through word of mouth. CCS’s COO knew someone who knew Jason Linkswiler, founder of coResolute. They needed help with a WordPress marketing site—nothing to do with Salesforce.

Small project, low stakes.

And coResolute handled it well. Then another small project. Then another. Trust built quietly over months. As the Salesforce crisis boiled over and CCS started looking for assistance, they had seen first-hand how coResolute could deliver. The decision to bring coResolute into the bigger mess wasn’t a leap of faith. It was a logical next step with someone who’d already proven themselves on smaller ground.

In crisis-resolution mode, CCS didn’t need a visionary. They needed someone to stop the bleeding, triage the sizable backlog and stabilize unreliable workflows.

coResolute stepped up. With no documentation, the coResolute development team jumped into a messy code base and a backlog 400-tickets strong.

They cleared tickets one by one, stabilizing broken workflows, fixing unclean code and got the platform operational. But they didn’t just patch problems—they improved how CCS worked.

They redesigned the JIRA ticket workflow itself so issues got routed and resolved faster. They identified process bottlenecks and smoothed them out. Month by month, the crisis receded. CCS could finally use Salesforce the way it was supposed to work. The platform became the single source of truth they’d paid for 18 months earlier